Refund policy
SIZE EXCHANGES
• One-time size exchange within 7 days of delivery.
• Items must be unworn, unwashed and unaltered, with original tags and packaging.
• Return shipping and shipping of the new size are paid by the customer.
• If your new size is out of stock, we will issue store credit for the full item price instead.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
• Contact us within 7 days of delivery with your order number and clear photos.
• Once approved, we will send a replacement (or store credit if unavailable) and cover all shipping costs.
NOT ACCEPTED
• Cash refunds. All approved returns are given as store credit, unless required by law.
• Returns for change of mind, style or colour preference.
• Sale or promotional items, and gift cards.
• Worn, washed or altered items, or items without original tags.
• Requests made more than 7 days after delivery.
HOW TO REQUEST
- Email support@elveraehub.org within 7 days of delivery with your order number, reason, photos and the size you need.
- Wait for our confirmation before sending anything back.
- After we receive and inspect the item, we will ship your new size or add store credit to your ELVÉRA account.
